Services We Offer
Our services range the entire spectrum of what a call center needs to succeed in a never ending battle to achieve the highest service levels possible while managing the most complex systems. The key to success in today’s competitive e-business landscape is not in obtaining one time-buyer, but creating loyal lifetime customers. The ability to communicate directly with a live customer service representative often makes the difference between a sale & a lost opportunity. The internet revolution has given customers the power and choice as to how they communicate by phone, e-mail or the web.
Our partner contact center deploys state-of-the-art technology and our highly qualified relationship officers are the best equipped to provide Contact Center Services and Business Process Outsourcing services round the clock. SS Group Of Company is a full spectrum and end-to-end provider of business process outsourcing (BPO) and Customer interaction Services (CIS).
Data Entry Service
Data entry is a vital back-office manual process. But it is also a time-consuming and labour-intensive task that prevents you from focusing on growing your business. Unity Communications provides high-quality, accurate, and timely data entry services that reduce costs and increase quality and efficiency for your organization.
Administrative Support
Data entry is a vital back-office manual process. But it is also a time-consuming and labour-intensive task that prevents you from focusing on growing your business. Unity Communications provides high-quality, accurate, and timely data entry services that reduce costs and increase quality and efficiency for your organization.
Email & Live Chat
Winning new customers is hard, but keeping and turning your existing customers into supporters and advocates need hard work and consistency. Our email and live chat operators have strong communication and customer care skills guaranteed to provide a superior consumer experience in every transaction. See our case study about virtual back-office teams.
General Bookkeeping
Our finance and accounting team includes certified CPAs in Canada and the USA. We acknowledge the pivotal role of finance administrative support in the development and success of a business. Our expert team of skilled specialists renders effective administrative services with our in-place processes and tools needed to grow our partners’ business.
Virtual Assistance
A growing business means that you are gaining customers and increasing demands on your business. We offer the best talents of customer service virtual assistants that can help unload your straightforward tasks to the most challenging assignments, meet your business requirements with high-quality output, and improve your customer service experience. Check out our case study about Virtual Assistant Services.
Refund Management
Refunds and returns are an important element of running an E-commerce business. The chances of customer dissatisfaction are higher if the plan is not laid out accurately. Outsourcing projects to companies like Unity Communications ensure that this can be avoided. We design processes based on what the store needs and offer the best talents of customer service virtual assistants that can help unload your straightforward tasks to the most challenging return assignments.