Sourcing
Sourcing Channel Contribution :
Employee Referral – 30 %Consultants – 30%
Other channels – 40%
Recruitment Process:
Screening and Interview
- First round interviews/shortlisting .
- Written/analytical ability test (Written test).
- Typing Speed & Accuracy Check (Software enabled test).
Selection Process
- Salary discussion with the selected candidate
- Issuance of Letter of Intent
- Selected Candidates are given welcome call one day prior to the joining
- Induction Program by ER SPOC in first three days of joining
Handover to Training
- Candidate handed over to training team on first day of joining.
- Trainer and Training Room allotted to agent.
- Sessions explaining salary, training fee, training days, documentation
- Training Codes generated for the candidates joining in Training
Joining Process and Codification
- Joining Formalities Explanation
- Education Documents, Experience Proofs (if any) collected for joining.
Activities & Projects:
Employee Engagement / Performance Management Practices
- Performance Linked Incentives
- Reward and Recognition
- Festival Celebrations
- Free Transport to Trainees for Evening Batches
- Saturdays Fun Activities
- Movies/Outings for Leadership Team
- Festival Celebrations
Technology Overview:
Dedicated Isolated Data Center to provide 24/7, uninterrupted service delivery with 100%
power back-up and redundant data, telecommunications and internet links.
Network & Call Flow Diagram Architecture:
